FIPA has introduced the FIPA Webshop, a comprehensive e-commerce platform that enables customers to access order histories, product availability, and check pricing, using a customisable dashboard that can be accessed worldwide at any time of day.
“The FIPA Webshop is the result of significant investment and extensive consultation with our customers to determine how best to serve their needs and make their ordering experience faster, easier, and more efficient,” said Rainer Mehrer, President of FIPA. “We focused on designing the Webshop to enable our customers to conveniently access all relevant information at a glance, and the ability to place an order with a few clicks from anywhere in the world. In addition, we will be adding further valuable features as we gather more customer feedback.”
Products ordered through the FIPA Webshop by 4pm are processed and shipped the same day, and customers can use the personalised dashboard to keep track of recurring orders, create a ‘watch list’ for future product needs, re-order individual items, or save customer-specific part numbers. Pricing included in Webshop orders is valid for 60 days. The Webshop is fully integrated into the newly-designed FIPA website, which provides detailed information about FIPA’s products, as well as valuable application support and industry information. There is also a customer service callback feature to place customers in touch with FIPA’s worldwide sales network and application engineering team.
“Another important feature of the Webshop is that it enables our customers more efficient communications between their internal departments, as well as with FIPA support personnel,” said Rainer. “For example, a design engineer at a customer location can create a bill of materials list, or shopping cart, using the Webshop, and forward it to their purchasing department. Also, customers can import a list of required products, and download price lists as Excel or PDF documents.”
“In addition to making the Webshop user-friendly, we’ve made data security an absolute priority,” emphasised Rainer. “The Webshop will comply with all data protection standards and will be regularly tested and monitored to eliminate risks to the greatest extent possible.”
FIPA has produced a short video to introduce customers to the special features available in the Webshop. As part of the launch campaign FIPA will be providing a discount for customers placing their first order through the Webshop. In addition, as part of the ongoing improvement process for the Webshop, customer feedback will be solicited through a user survey to determine new features to add.
Industries: Consumer Goods